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1. Assessment . Arbitration is an alternative to litigation where a neutral person (the arbitrator) hears and decides the parties’ dispute. Arbitration proceedings are designed to provide parties with a fair hearing in a manner that is faster and less formal than court proceedings. The following procedures (the �Arbitration Procedures�) are applicable to all arbitration proceedings involving you and Upward.
2. Pre-Arbitration Argument Solution . Upward is always interested in resolving disputes amicably and efficiently. You may contact us online or at Match Legal, P.O. Box 25458, Dallas, TX 75225.
3. Officer . The administrator for the arbitration is JAMS, an organization that is not affiliated with Upward. JAMS facilitates, but does not itself conduct, the arbitration. The arbitrator who will hear and S’s roster of neutral arbitrators. For information on JAMS, please visit its website, . Information about JAMS’s rules and fees for resolving disputes can be found at JAMS’s Streamlined Arbitration Rules & Procedures page, .
4. Appropriate Guidelines . The arbitration will be governed by JAMS’s Streamlined Arbitration Rules & Procedures (the �JAMS Rules�), as modified by these Arbitration Procedures. If there is any inconsistency between the JAMS Rules and these Arbitration Procedures, the Arbitration Procedures will control. However, if the arbitrator determines that strict application of the Arbitration Procedures would not result in a fundamentally fair arbitration, the arbitrator entally fair arbitration that is consistent with the JAMS Rules.
5. Starting out an Arbitration . To commence an arbitration against Upward, you must complete a short form, submit it to JAMS, and send a copy to Upward at Match Legal, PO Box 25458, Dallas, TX 75225. You may represent yourself in the arbitration or have a lawyer (or some other representative) act on your behalf. Upon receipt of an arbitration claim, Upward may assert any counterclaims it may have against the complaining party.
6. Charges . You are responsible for paying your portion of the fees set forth in the JAMS fee schedule for consumer disputes. Upward will pay all remaining fees. If your claim against Upward is for less than $1,000, and you succeed on the merits, we will pay all fees. If you believe you cannot afford the JAMS fee, you S for a fee waiver.